Simple Lift Lobby Etiquette Awareness for Malaysian Apartments

1. Introduction

Apartment Lift Lobby Etiquette Basics Guide ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

2. Data Controller

The data controller responsible for your personal data is:

• Name: Apartment Lift Lobby Etiquette Basics Guide
• Location: Petaling Jaya, Selangor, Malaysia
• Email: privacy@liftlobbyguide.my

3. Personal Data We Collect

We collect the following categories of personal data:

• Identity Data: Full name
• Contact Data: Email address, state/region
• Preference Data: Main focus area for learning
• Technical Data: IP address, browser type, device information, cookies
• Usage Data: Information about how you use our website and services

4. How We Collect Your Data

We collect personal data through:

• Direct interactions: When you fill out forms, subscribe to our services, or contact us
• Automated technologies: Through cookies and similar tracking technologies
• Third parties: Analytics providers, advertising networks (if applicable)

5. Purposes of Data Processing

We use your personal data for the following purposes:

• To provide educational materials and guides about lift lobby etiquette
• To communicate with you about our services and updates
• To improve our website and services through analytics
• To comply with legal obligations and enforce our terms
• To send marketing communications (with your consent)
• To respond to inquiries and provide customer support

6. Legal Basis for Processing

Under the PDPA, we process your personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for a contract we have with you
• Legal obligation: Processing is necessary to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests (e.g., fraud prevention)

7. Data Sharing and Disclosure

We may share your personal data with:

• Service providers: Email service providers, hosting providers, analytics services
• Legal authorities: When required by law or to protect our rights
• Business transfers: In connection with a merger, sale, or acquisition

We do not sell your personal data to third parties.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically:

• Contact information: Retained while you remain a subscriber or for 2 years after last interaction
• Analytics data: Aggregated and retained for up to 2 years
• Transaction records: Retained for 7 years as required by Malaysian law

10. Your Rights Under PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Withdraw Consent: Withdraw your consent for data processing at any time
• Right to Limit Processing: Request limitation of processing in certain circumstances
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing based on legitimate interests

To exercise any of these rights, please contact us at privacy@liftlobbyguide.my.

11. International Data Transfers

Your personal data may be transferred to and processed in countries outside Malaysia. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Email: privacy@liftlobbyguide.my
• General inquiries: hello@liftlobbyguide.my

15. Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia:

• Website: www.pdp.gov.my
• Department of Personal Data Protection, Ministry of Communications and Digital

1. Agreement to Terms

By accessing or using the Apartment Lift Lobby Etiquette Basics Guide website and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our Services. These Terms constitute a legally binding agreement between you and Apartment Lift Lobby Etiquette Basics Guide.

2. Educational Purpose Only

Our Services provide educational content about basic apartment lift lobby etiquette, waiting habits, and corridor awareness. The information provided is for general educational purposes only and does not constitute:

• Professional advice or consultation
• Safety guarantees or compliance certification
• Legal, regulatory, or official guidance
• Building management or property management services
• Any warranty of specific outcomes or improvements

Users are responsible for applying the information at their own discretion and risk.

3. No Compliance or Performance Guarantees

We explicitly disclaim any guarantees regarding:

• Compliance with building regulations or safety codes
• Improvement in lobby flow or resident behavior
• Prevention of accidents or incidents
• Achievement of any specific results or outcomes
• Suitability for any particular building or situation

Our content provides awareness and general learning only, without any promise of compliance, safety, or performance improvements.

4. User Account and Registration

To access certain features of our Services, you may be required to provide personal information. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

5. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of these Terms
• Reproduce, distribute, or create derivative works without authorization
• Reverse engineer, decompile, or disassemble any part of the Services
• Use automated systems to access the Services without permission
• Interfere with or disrupt the Services or servers
• Collect user information without consent
• Impersonate any person or entity
• Upload harmful code, viruses, or malicious software

6. Intellectual Property Rights

All content, materials, and intellectual property on our Services, including text, graphics, logos, designs, and software, are owned by or licensed to Apartment Lift Lobby Etiquette Basics Guide and are protected by Malaysian and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes only. You may not:

• Copy, modify, or distribute our content without written permission
• Remove or alter any copyright, trademark, or proprietary notices
• Use our content for commercial purposes

7. Payment Terms

If you purchase paid services or products:

• All fees are in Malaysian Ringgit (MYR) unless otherwise stated
• Payment is required in advance via accepted payment methods
• Prices are subject to change with reasonable notice
• You authorize us to charge your payment method for all fees
• Refunds are subject to our Refund Policy
• You are responsible for any applicable taxes

8. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy, reliability, or completeness of content
• Uninterrupted or error-free operation

We do not warrant that the Services will meet your requirements or that any information obtained is accurate or reliable.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY MALAYSIAN LAW, WE SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Personal injury or property damage
• Business interruption or loss of opportunity
• Any damages arising from your use or inability to use the Services

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim, or RM100, whichever is greater.

10. Indemnification

You agree to indemnify, defend, and hold harmless Apartment Lift Lobby Etiquette Basics Guide, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your use or misuse of the Services
• Your violation of any third-party rights
• Any content you submit or transmit

11. User Responsibilities

You acknowledge and agree that:

• You are solely responsible for how you apply the information provided
• You will exercise your own judgment and discretion
• You will comply with all applicable laws and regulations
• You will respect building rules and management policies
• You will not rely solely on our content for safety decisions

12. Termination

We reserve the right to suspend or terminate your access to the Services at any time, with or without notice, for any reason, including:

• Violation of these Terms
• Fraudulent or illegal activity
• Abusive behavior toward our team or other users
• Non-payment of fees

Upon termination, your right to use the Services will immediately cease. Provisions that by their nature should survive termination shall survive.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of Selangor, Malaysia.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms on our website
• Updating the "Last Updated" date
• Sending email notification (for significant changes)

Your continued use of the Services after changes constitutes acceptance of the modified Terms.

15. Contact Information

For questions about these Terms of Service, please contact us:

• Email: legal@liftlobbyguide.my
• General inquiries: hello@liftlobbyguide.my

1. Overview

At Apartment Lift Lobby Etiquette Basics Guide, we strive to provide valuable educational content. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for digital products and services purchased through our platform.

2. 14-Day Digital Product Guarantee

We offer a 14-day money-back guarantee for eligible digital products. If you are not satisfied with your purchase, you may request a refund within 14 calendar days from the date of purchase, subject to the conditions outlined in this policy.

The 14-day period begins from:

• The date of successful payment confirmation
• The date you receive access to the digital content

3. Eligibility Criteria

To be eligible for a refund, you must meet the following criteria:

• The refund request is submitted within 14 days of purchase
• You provide a valid reason for the refund request
• You have not violated our Terms of Service
• The product has not been excessively downloaded or accessed (indicating full usage)
• You provide proof of purchase (order number, receipt, or transaction ID)

4. Non-Refundable Items

The following items and circumstances are not eligible for refunds:

• Purchases made more than 14 days ago
• Free or promotional content
• Services that have been fully delivered or completed
• Digital products that have been fully consumed or downloaded
• Purchases made during final sale or clearance events (if explicitly stated)
• Refund requests due to change of mind after the 14-day period
• Third-party products or services (subject to their own policies)

5. How to Request a Refund

To request a refund, please follow these steps:

• Step 1: Email refunds@liftlobbyguide.my with your refund request
• Step 2: Include your order number, purchase date, and registered email address
• Step 3: Provide a brief explanation of your reason for the refund
• Step 4: Attach proof of purchase (receipt or transaction confirmation)
• Step 5: Wait for our team to review your request (typically within 2-3 business days)

6. Refund Processing Timeline

Once your refund request is received and approved:

• Review: 2-3 business days to review your request
• Approval notification: You will receive an email confirming approval or denial
• Processing: 5-7 business days to process the refund
• Bank processing: 5-10 business days for the refund to appear in your account (varies by bank)

Total timeframe: Approximately 12-20 business days from approval to funds in your account.

7. Refund Methods

Refunds will be processed using the original payment method whenever possible:

• Credit/Debit Card: Refunded to the original card
• Online Banking: Refunded to the originating account
• E-Wallet: Refunded to the same e-wallet
• Alternative methods: Available upon request if original method is unavailable

If the original payment method is no longer available, please contact us to arrange an alternative refund method.

8. Partial Refunds

In certain situations, partial refunds may be granted:

• When a portion of the service has been delivered or consumed
• For bundled products where only some items are eligible for refund
• In cases of technical issues affecting only part of the content
• At our discretion for unique circumstances

The partial refund amount will be calculated based on the portion of unused or undelivered content.

9. Denied Refund Requests

Refund requests may be denied if:

• The request is submitted after the 14-day period
• The product or service has been fully utilized
• There is evidence of Terms of Service violations
• The purchase was made fraudulently
• Required information or documentation is not provided
• The request does not meet eligibility criteria

If your refund is denied, we will provide a clear explanation via email.

10. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback with your bank. Chargebacks can:

• Delay the resolution process
• Incur additional fees
• Result in account suspension
• Affect future purchase eligibility

If you initiate a chargeback, we reserve the right to dispute it with evidence of service delivery and Terms acceptance. We will work with you directly to resolve any payment disputes amicably.

11. Refunds for Technical Issues

If you experience technical issues preventing access to your purchase:

• Contact our support team at hello@liftlobbyguide.my immediately
• We will attempt to resolve the technical issue within 48 hours
• If the issue cannot be resolved, a full refund will be processed
• Technical issues must be reported within 7 days of discovery

12. Subscription and Recurring Payment Refunds

For subscription-based services:

• Refunds are prorated based on unused time in the billing period
• You must cancel your subscription to prevent future charges
• Cancellation takes effect at the end of the current billing cycle
• No refunds for partial months unless due to technical issues
• Annual subscriptions may receive prorated refunds for unused months

13. Refund Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date will reflect the most recent revision. Continued use of our Services after changes constitutes acceptance of the modified policy.

Purchases made before policy changes will be governed by the policy in effect at the time of purchase.

14. Consumer Rights

This Refund Policy does not affect your statutory rights under Malaysian consumer protection laws. If you are entitled to a refund under applicable consumer protection legislation, those rights take precedence over this policy.

For consumer rights inquiries, you may contact:

• Ministry of Domestic Trade and Cost of Living
• Tribunal for Consumer Claims Malaysia

15. Contact Information

For refund requests, questions, or concerns:

• Refund requests: refunds@liftlobbyguide.my
• General support: hello@liftlobbyguide.my
• Response time: Within 2-3 business days

Please include your order number and registered email address in all refund-related communications.

1. Introduction

This Cookie Policy explains how Apartment Lift Lobby Etiquette Basics Guide ("we", "us", "our") uses cookies and similar tracking technologies on our website. This policy provides transparent information about what cookies are, how we use them, your choices regarding cookies, and how to manage your cookie preferences.

2. What Are Cookies

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies can:

• Remember your preferences and settings
• Help you navigate between pages efficiently
• Remember information you've entered on forms
• Provide anonymized analytics about site usage
• Enable personalized content and advertising

3. Types of Cookies We Use

We use several types of cookies on our website:

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and accessibility. Without these cookies, services you have requested cannot be provided.

• Session management
• Security and authentication
• Load balancing

3.2 Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and choices.

• Language preferences
• Region selection
• User interface customizations
• Cookie consent preferences

3.3 Analytics and Performance Cookies

These cookies collect information about how visitors use our website, helping us improve its performance and user experience.

• Page visit statistics
• Traffic sources
• User behavior patterns
• Error tracking

3.4 Marketing and Advertising Cookies

These cookies track your browsing habits to deliver relevant advertisements and measure ad campaign effectiveness.

• Personalized advertising
• Ad frequency capping
• Campaign tracking
• Retargeting

4. First-Party vs. Third-Party Cookies

First-Party Cookies: Set directly by our website. We have full control over these cookies and use them to enhance your experience.

Third-Party Cookies: Set by external services we use, such as analytics providers, advertising networks, or social media platforms. These cookies are subject to the privacy policies of their respective providers.

Third-party services we use may include:

• Google Analytics (web analytics)
• Social media platforms (sharing features)
• Advertising networks (if applicable)

5. Session vs. Persistent Cookies

Session Cookies: Temporary cookies that expire when you close your browser. They help us track your actions during a single browsing session.

Persistent Cookies: Remain on your device for a set period (ranging from hours to years) and activate each time you visit our website. They remember your preferences across multiple visits.

6. Purpose and Legal Basis

We use cookies for the following purposes:

• Essential Operations: Cookies necessary for site functionality (legal basis: legitimate interest)
• Performance Improvement: Analytics cookies to understand usage patterns (legal basis: consent)
• Personalization: Cookies to remember your preferences (legal basis: consent)
• Marketing: Cookies for targeted advertising (legal basis: consent)

For non-essential cookies, we obtain your explicit consent before placing them on your device.

7. Cookie Consent

When you first visit our website, you will see a cookie banner requesting your consent for non-essential cookies. You can:

• Accept All: Consent to all cookies, including analytics and marketing
• Decline: Reject non-essential cookies (strictly necessary cookies will still be used)
• Customize: Choose which categories of cookies to accept (if feature available)

Your consent choice is stored in a cookie and respected for future visits. You can change your preferences at any time.

8. How to Manage Cookies

You have several options to control and manage cookies:

8.1 Browser Settings

Most browsers allow you to:

• View cookies stored on your device
• Block all cookies
• Block third-party cookies only
• Delete cookies after each browsing session
• Delete all existing cookies

8.2 Browser-Specific Instructions

• Google Chrome: Settings → Privacy and security → Cookies and other site data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Privacy, search, and services → Cookies

8.3 Opt-Out Tools

For advertising cookies, you can use opt-out tools provided by:

• Digital Advertising Alliance (DAA): www.aboutads.info
• Network Advertising Initiative (NAI): www.networkadvertising.org
• European Interactive Digital Advertising Alliance (EDAA): www.youronlinechoices.eu

9. Consequences of Disabling Cookies

If you choose to disable cookies, you may experience:

• Reduced website functionality
• Inability to save preferences
• Need to re-enter information on forms
• Less personalized experience
• Some features may not work at all

Strictly necessary cookies cannot be disabled as they are essential for the website to function.

10. Withdrawing Cookie Consent

You can withdraw your cookie consent at any time by:

• Accessing your browser's cookie settings and deleting our cookies
• Contacting us at cookies@liftlobbyguide.my
• Using the cookie preference center on our website (if available)

Withdrawing consent does not affect the lawfulness of processing based on consent before withdrawal. After withdrawal, we will stop using non-essential cookies for your future visits.

11. Cookie Retention Period

Different cookies have different retention periods:

• Session cookies: Deleted when you close your browser
• Functional cookies: Typically 6-12 months
• Analytics cookies: Typically 12-24 months
• Marketing cookies: Varies (30 days to 2 years)

We regularly review cookie retention periods to ensure they remain necessary and proportionate.

12. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you don't want your online activities tracked. Currently, there is no universal standard for how websites should respond to DNT signals. We do not currently respond to DNT signals, but we respect cookie consent choices made through our cookie banner.

13. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our cookie practices. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or website banner (for material changes)
• Request renewed consent if required by law

We encourage you to review this Cookie Policy periodically to stay informed about our cookie practices.

14. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children through cookies. If you believe we have inadvertently collected information from a child, please contact us immediately at cookies@liftlobbyguide.my.

15. Contact Information

If you have questions, concerns, or requests regarding cookies or this Cookie Policy, please contact us:

• Cookie inquiries: cookies@liftlobbyguide.my
• General inquiries: hello@liftlobbyguide.my
• Privacy concerns: privacy@liftlobbyguide.my

We will respond to all inquiries within 5 business days.